Refund policy

Returns & Refunds

We want you to love your Paws for Jesus purchase. Because each product is made to order specifically for you, we do not accept returns or exchanges for incorrect size or color selections, or for a change of mind. Please review the product description and sizing information carefully before placing your order.

Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, misprinted, or you receive the wrong item, please contact us within 30 days of delivery. Include your order number and clear photos showing the issue so we can review it and make it right.

If your claim is approved, we will arrange an appropriate resolution, which may include a replacement or refund. You will generally not need to return a damaged or defective item.

Order Changes & Cancellations

Because orders may enter production shortly after they are placed, we cannot guarantee that an order can be changed or canceled once submitted. If you need to request a change or cancellation, contact us as soon as possible and we will determine whether the order can still be modified.

Incorrect Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout. If an order cannot be delivered because an incorrect or incomplete address was provided, additional charges may apply to have the order reproduced or reshipped.

Questions or Problems With Your Order

If you experience an issue with your order, please contact Paws for Jesus through our Contact page. We will do our best to resolve legitimate order issues quickly and fairly.